We at FRS are contracted by your home warranty company. We understand how stressful it can be to deal with home issues. Rest assured, we will diagnose the problem and provide your home warranty company with an estimate to repair the issue.
HSA SAMPLE PLAN AGREEMENT Download link
The answers to most frequently asked questions are based on the sample contract provided above. Please be sure to review your Home Warranty Agreement for a detailed understanding of the coverages included in your plan. If you have any questions, feel free to give us a call.
FRS Can not recommend Replacement
What is HSA Warranty Coverage
ShieldSilver™
Item Limit is a $10 per pound refrigerant limit. For
ShieldGold™
Item Limit is a $10 per pound refrigerant limit. For
ShieldPlatinum™
NO $10/LB CAP ON REFRIGERANT FULL COVERAGE FOR
ALL REFRIGERANT RELATED REPAIRS.
HSA Repair VS Replacement
HSA will repair the parts and components of any Covered Items that are part of the
Covered Home, if a Covered Breakdown occurs on or after the Initial Plan Agreement
Effective Date stated in your Plan Summary and while this Plan Agreement is in
effect (including any renewal term(s)) up to the applicable Covered Item Limit. If we
cannot repair, or elect not to repair in our sole discretion, the Covered Item, we will
provide you with a replacement up to the Covered Item Limit, subject to our right to
provide you with a Cash-in-Lieu Payment as described in this Plan Agreement.
Costs that may not be Covered by HSA “Modifications“
Services that are not covered by this Agreement but are necessary for the repair or
replacement of the Covered Item (for example, special permits or Modifications).
In this situation(s), you will be responsible for the costs of repairing or replacing
the non-covered items and services. Your failure to agree to pay the costs of the
non-covered items and services may result in a delay or otherwise prevent the
repair or replacement of your Covered Item. We are not responsible for any delays, or additional costs you may incur, from your refusal to pay for non-covered items or
services
Scheduling
To accommodate your schedule , our technician will call you 30 minutes before arriving on the scheduled day. This allows you the convenience of meeting us at your property without waiting in an uncomfortable home for hours. Our customers value this flexibility, and we are proud to complete 87% of all repairs on the same day, often in less than an hour.
Type of Repair or Replacement “Parts”
HSA will use reasonable efforts to install Covered Items (or any parts or components
thereof) of similar capacity, dimensions, capability, color, and finish at reasonable
cost. In addition, we reserve the right to: (i) use rebuilt parts; (ii) determine which
and how many repairs are necessary; (iii) determine when and if a replacement is
necessary instead of a repair; and (iv) use an alternative refrigerant which has been
approved by the Environmental Protection Agency (“EPA”) for use in your Covered
Item, when the refrigerant in your Covered Item is no longer readily available in
the Covered Home’s geographic location. Please note, if a repair or replacement
is needed, there is no guarantee nor are we under any obligation to provide a
replacement part, component, or item that is of the same brand, make, color, finish,
or model of your Covered Item.
HSA Workmanship Guarantee
Repairs and replacements performed on a Covered Item have a thirty (30) day workmanship guarantee, in addition to any applicable manufacturer’s warranty that may be included with any replacement parts or equipment. If a particular repair or replacement under your Service Request fails within thirty (30) days after completion, we will send a Service Contractor to correct the Covered Breakdown and you will not be charged an additional Service Fee. We will determine, in our sole discretion, whether to use the same Service Contractor who performed the original repair or replacement.